| Primary job | Dedicated customer feedback, prioritization, roadmap, and changelog. | Connected feedback-to-adoption product-growth loop. |
| Entry price | Free for up to 25 tracked users. Pro listed at $79/month billed annually for 100+ tracked users. | Free during hosted beta. Future commercial pricing is not final. |
| Pricing metric | Tracked users: people associated with feedback. Business pricing is custom and starts at 5,000+ tracked users. | No seat or usage meter during beta; do not assume the beta model is permanent. |
| Feedback maturity | Established dedicated platform with mature workflows and integrations. | Working beta with public/private feedback, approval, votes, comments, tags, assignee, and status. |
| Roadmap and changelog | Core product areas. | Core product areas connected to the same feedback record. |
| In-app onboarding | Not Canny’s primary product category. | Tours and highlights with page rules and audience conditions. |
| Product learning | Autopilot and feedback analysis are part of Canny’s current offer; exact plan limits vary. | Surveys, chat, and product tracking are in the same beta workspace. |
| Source availability | Hosted commercial product. | Hosted during beta; complete AGPLv3 release planned for v1. Node and Express SDKs use MIT today. |